Asst Mgr-Retail

Cellco Partnership•Ashwaubenon, WI

11h•Onsite

About The Position

The Assistant Manager, Retail inspires and develops a retail sales team to meet sales targets and deliver exceptional customer experiences. The role supports customers and team members, develops sales skills through coaching, and helps customers choose Verizon wireless products and services. It also oversees day-to-day store operations, merchandising, inventory, and store readiness. This is an onsite, worksite-based position with 40 scheduled hours per week. Evening, weekend, and holiday availability is required, along with willingness to work additional shifts when needed, particularly during peak periods. Compensation includes annual base pay of $42,000–$55,000, plus commissions of up to $25,000 annually when the team meets sales goals; top performers may earn an additional $3,000 in annual commission payouts. Compensation varies by geography, hours worked, and performance.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.
Confident leadership, collaboration, sound judgment, and ability to provide feedback and develop team members.
Ability to inspire team members, engage customers, manage multiple priorities, and maintain attention to detail.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Demonstrated negotiation and conflict negotiation skills, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire, train, and coach team members to deliver exceptional customer experiences.
Resolve customer issues and assist with customer transactions.
Identify sales skill gaps and create and implement development plans to meet and exceed individual sales metrics and assigned quotas.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening Facilities, Network, or IT trouble tickets as needed.
Monitor inventory, restock shelves, maintain device security, and ensure store cleanliness.
Manage store merchandising and planogram compliance according to company expectations.
Complete store opening and closing activities.
Drive sales targets and support store financial goals.

Benefits

Medical, dental, and vision insurance.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and performance incentives.
Five weeks of paid time off, including vacation, holidays, and personal days.
Paid parental leave: eight weeks for eligible new parents, potentially up to 16 weeks for the birthing parent when paired with short-term disability.
Up to $8,000 per year in tuition assistance.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
New hires receive up to 15 vacation days per year, increasing with additional service.
Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.