Assistant Manager

Petco•Fort Union, UT

23h•Onsite

About The Position

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life. This position supports the General Manager in running a high-performing Pet Care Center by leading partners, caring for pets, and delivering exceptional customer experiences. The Assistant Manager is a trusted leader on the sales floor, steps in as the lead when the General Manager is absent, and helps develop talent, drive results, and maintain operational excellence. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The job requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The Assistant Manager must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds, and work near animals, including exposure to dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Proven ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Passion for animals and knowledge of pet care are strongly preferred.

Responsibilities

Uphold Petco’s animal care standards and ensure animals’ health, safety, and proper handling.
Promote a safe, welcoming environment for pets, pet parents, and partners, and act with integrity and care in decisions affecting pets and families.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners; provide timely coaching, feedback, and recognition.
Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
Support daily store operations and drive sales, service, and operational goals by leading from the floor.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, promotional events, labor efficiency, task prioritization, and operational routines.
Step into leadership responsibilities and decision-making in the General Manager’s absence.
Resolve escalated customer concerns quickly and professionally.
Serve as a role model for Petco values, behaviors, and service standards; coach partners on selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture and assist with performance management and accountability.
Ensure compliance with company policies, procedures, and safety standards.
Perform additional duties as needed to support business needs.
Provide customer assistance and perform cashiering and point-of-sale transactions.