Assistant Manager

Planet Fitness•Ocean Township, NJ

5d•$18 - $21

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role supports team member onboarding and training, leads the team in completing tasks, and helps drive club priorities and KPI goals. The Assistant Manager models and coaches behaviors that create a positive member experience and ensures team members have the tools they need to succeed. The role also includes member service, membership and retail transactions, club cleaning and sanitizing, facility and safety checks, supply and inventory management, and support for hiring and emergency situations. The Assistant Manager works with the Club Manager to review KPI performance and identify strengths and opportunities. The hourly pay range is $17.92 to $20.92. Benefits listed include medical, dental and vision insurance, disability and life insurance, a 401(k) retirement savings plan, flexible spending accounts, vacation, sick and holiday pay, a free Black Card Membership, tuition reimbursement, employee perks and discounts, and team-building activities. Some benefits are available only to full-time employees.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and moving throughout the club during the shift.
Continual in-person or phone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members to complete assigned tasks safely and efficiently.
Model behaviors that provide an outstanding member experience, and coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests and assist with questions or concerns during check-in and departure.
Connect with members on the club floor, offer assistance, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.