Assistant Manager

Links Car Wash•Houston, TX

2d•$14 - $18•Onsite

About The Position

The Assistant Manager supports daily operations at a high-volume car wash facility. The role assists the Site Manager with site operations, customer service, employee training and supervision, safety compliance, sales performance, and operational efficiency. The Assistant Manager helps maintain operational standards, improve customer satisfaction and revenue, and support team productivity and development.

Requirements

High school diploma or GED equivalent.
Previous experience in a supervisory, team lead, or assistant manager role.
Strong leadership, coaching, and employee development skills.
Exceptional customer service and conflict-resolution abilities.
Excellent verbal and written communication skills.
Strong organizational, time management, and multitasking capabilities.
Demonstrated problem-solving and decision-making skills.
Proficiency with point-of-sale (POS) systems, scheduling software, Microsoft Office, and basic computer applications.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

Experience in the car wash, automotive services, retail, quick-service restaurant (QSR), hospitality, customer service, or related service industry.
Car wash industry experience.
Experience managing hourly employees.
Experience driving sales, memberships, subscriptions, or customer loyalty programs.
Knowledge of workplace safety standards and compliance practices.

Responsibilities

Assist the Site Manager in overseeing day-to-day car wash operations and executing operational procedures, company policies, and standard operating practices.
Monitor site performance and recommend improvements to throughput, customer satisfaction, revenue, and profitability.
Inspect the facility for cleanliness, equipment functionality, organization, and compliance with operational standards.
Assist with inventory management and coordinate employee schedules and staffing coverage.
Support operational goals, sales objectives, and key performance indicators.
Resolve customer inquiries and service issues, handle escalations, and support claims, complaints, and service recovery.
Promote a customer-focused culture and ensure team members provide a positive, professional customer experience.
Assist with recruiting, onboarding, training, coaching, mentoring, and retaining employees.
Provide performance feedback and support employee development, productivity, accountability, engagement, and morale.
Support sales of wash packages, memberships, upgrades, and promotional programs, and help achieve revenue goals.
Ensure compliance with company policies, safety procedures, and workplace regulations; conduct safety inspections and reinforce safe work practices.
Maintain documentation for incidents, accidents, customer claims, safety activities, and operational records.
Support payroll, scheduling, inventory tracking, daily sales reporting, expense management, and budget monitoring.
Assist with customer claim investigations, documentation, de-escalation, and approval recommendations.