Full Time Assistant Manager - Icon Park

Build-A-Bear Workshop • Orlando, FL

18h

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

The position leads and coaches associates during scheduled shifts, supports staffing and promotion decisions, maintains store policies and operational standards, and helps manage sales, merchandising, inventory, safety, and Guest issues. Performance is measured against annual store objectives and corporate goals, including financial results, Guest experience, talent development, operational execution, team collaboration, and stakeholder feedback.

Requirements

• At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.

Nice To Haves

• 2–4 years of store management experience in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.
• Thrives in a high-engagement Guest experience environment; balances creativity and fun with accountability and dependability; connects with and inspires others; exercises sound judgment; demonstrates initiative and self-direction; unites teams; remains calm in a dynamic environment; leads with a confident, engaging style; and maintains a positive outlook in challenging circumstances.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing break schedules, setting priorities, and serving as a role model leader.
• Assist with hiring and promotion decisions by providing feedback and recommendations regarding applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts, enforce and follow company policies and standards, communicate possible violations, and assist with recommendations and delivery of corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, delivering the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
• Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
• Use independent judgment to support operational efficiency, maintain safety policies and procedures, and resolve Guest issues.
• Oversee inventory management, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that delivers an exceptional Guest experience.
• Work toward annual store objectives and corporate goals, including financial objectives, talent management, operational standards, collaboration, communication, team performance, and stakeholder feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED