Assistant Store Manager, Full-Time - Hyde Park

Reformation • Tampa, FL

3d • Onsite

About The Position

The Assistant Store Manager helps lead and execute the efforts required to achieve individual store goals. Reporting to the Store Manager, this role drives sales and an elevated client experience while upholding Reformation’s brand values and sustainability mission. The Assistant Store Manager leads the sales floor, supports team coaching and development, and helps manage store operations, inventory, loss prevention, merchandising, scheduling, and facility presentation. The role requires a minimum of 40 hours per week, daily open availability across a seven-day work week, and flexibility to work days, nights, weekends, and holidays when needed.

Requirements

• At least 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Ability to set standards for operational efficiency, follow processes and systems to maximize team and business results, and identify opportunities for improvement.
• Ability to collaborate with cross-functional partners toward shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation, willingness to take on new challenges, and an approach that inspires others.
• Strong communication and teamwork skills, with a passion for people.
• Effective and expedient problem-solving skills, strong business acumen, and keen attention to detail.
• Positive attitude and willingness to handle tasks of any size.
• Availability to work a minimum of 40 hours per week, with open availability across a seven-day work week and flexibility to work days, nights, weekends, and holidays if required.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Meet and exceed store sales goals.
• Act as a brand ambassador and deliver an elevated client experience by engaging customers with the brand and educating them about sustainability.
• Lead the sales floor with a customer-first mindset and build loyal client relationships.
• Monitor customer interactions with the team and technology, and provide in-the-moment coaching for continuous improvement.
• Schedule effectively to put the right people in the right place at the right time while achieving payroll goals.
• Deliver and maintain strong customer experience NPS scores.
• Maintain inventory accuracy and controls.
• Lead and train the store team to ensure consistent deliverables.
• Contribute to loss prevention, set expectations, and own training for the store team.
• Assist with operational execution to achieve revenue targets.
• Ensure facility maintenance, presentation, and organization.
• Assist with merchandising presentation and concept standards, using retail and product reporting to strategize for customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to the Store Manager to inform allocations and business success.
• Maintain selling-floor brand and concept standards, and train support staff while developing talent in visual and digital merchandising.
• Assist in managing day-to-day retail team performance, career development, and employee experience.
• Assist with hiring, training, and development of the store team across business areas.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Annual donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth and collaboration with teams around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed