Assistant Store Manager, Full-Time - Hyde Park

Reformation • Tampa, FL

4d • $50,000 - $70,000

About The Position

The Assistant Store Manager helps lead and execute the efforts required to achieve individual store goals. Reporting to the Store Manager, this role supports sales performance, customer experience, store operations, inventory control, merchandising, loss prevention, and team development. The Assistant Store Manager acts as a brand ambassador, educates customers about Reformation and its sustainability efforts, and helps create an elevated, customer-first shopping experience.

The position requires a minimum of 40 hours per week, daily open availability across a seven-day work week, and flexibility to work days, nights, weekends, and holidays when required by business needs. The anticipated base salary range is $50,000–$70,000, depending on relevant experience, skills, qualifications, and internal compensation equity.

Requirements

• Minimum of 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Ability to set operational efficiency standards, follow processes and systems to maximize team and business results, and identify opportunities for improvement.
• Ability to collaborate with cross-functional partners to achieve shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges that inspires others.
• Excellent communication skills, a collaborative approach, and a passion for people.
• Effective and expedient problem-solving skills, strong business acumen, and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work a minimum of 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays if required.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive an elevated client experience as a brand ambassador, embodying brand values and educating customers about Reformation and sustainability.
• Lead the sales floor and deliver excellent customer service with a customer-first mindset to build loyal client relationships.
• Assist customers, monitor client interactions with the team and technology, and provide in-the-moment coaching.
• Schedule effectively to ensure the right people are in the right place at the right time while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Maintain inventory accuracy and controls, and lead and train the team to ensure consistent execution.
• Contribute to loss prevention, set expectations, and own store-team training in this area.
• Assist with operational execution to achieve store revenue targets.
• Ensure facility maintenance, presentation, and organization.
• Assist with merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to the Store Manager to inform allocations and business success.
• Ensure the selling floor reflects brand and concept standards, and train support staff and develop talent in visual and digital merchandising.
• Assist in managing the day-to-day performance of retail teams, supporting career development and a positive employee experience.
• Assist with hiring, training, and developing the store team across all areas of the business.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth and collaboration with colleagues around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed