Assistant Manager
About The Position
The Assistant Manager assists with leading and managing the drive-in’s operations and employees during an assigned shift. The role oversees shift operations and staffing, supports an optimal guest experience, manages resources and costs, and helps maintain operational, quality, customer-service, and compliance standards. The Assistant Manager reports to the General Manager/Operating Partner and is classified as nonexempt. The position requires a minimum of 30 hours per week, with irregular hours that include nights, weekends, and holidays. Work takes place in a restaurant environment and involves continuous standing, bending, reaching, moving, stooping, stretching, and lifting, as well as exposure to heat, hot liquid shortening, freezer conditions, and occasionally extreme outdoor temperatures.
Requirements
- At least six months of restaurant management experience or one year of retail management experience.
- Experience running a restaurant shift without supervision.
- General restaurant or retail knowledge.
- Knowledge of federal, state, and local labor and employment laws, including wage and hour and EEO laws.
- Knowledge of federal, state, and local health and safety laws and regulations.
- Basic computer, math, and reading skills.
- Effective verbal and written communication skills.
- Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.
Responsibilities
- Train, manage, direct, coach, lead, and assign drive-in employees during a shift.
- Lead and manage drive-in operations during a shift to provide an optimal guest experience.
- Manage staffing levels during a shift.
- Perform opening and/or closing duties.
- Handle and properly escalate guest issues and concerns during a shift.
- Handle and properly escalate employee issues and concerns.
- Monitor and manage food, labor, paper, and inventory to support cost control, operational efficiency, quality standards, and customer service.
- Assist with preparation and maintenance of drive-in records.
- Comply with and enforce company policies, procedures, and operational standards.
- Ensure compliance with applicable federal, state, and local laws.
- Perform station duties as necessary, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable.
- Perform cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
- Maintain regular attendance.
- Move and stock food product weighing up to 50 pounds.
- Perform other job-related duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
