Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Portland, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role works under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the required job knowledge. The Assistant Manager supports restaurant operations, employee hiring, training and performance reviews, accounting and reporting, and administration of the ACT program. The position also includes preparing orders to specification, serving customers, maintaining quality, service and cleanliness, operating kitchen equipment, and reporting needed repairs to the Maintenance Department. Shift Leaders and Team Members are supervised when the Assistant Manager is the manager in charge (MIC). Work may involve extreme temperatures and high noise levels, and there may be times when working without food or drink during busy periods. The position requires standing, walking, lifting up to 50 pounds and stooping during 90% of shift time.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work at the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and determined while remaining well-mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to support consistent customer satisfaction through excellent quality, service and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service and cleanliness.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when serving as the manager in charge (MIC).
Assist with hiring, training and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.