Assistant Manager

Southern Multifoods•Hillsboro, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining excellence in quality, service, and cleanliness. The Assistant Manager helps create and maintain a positive, cooperative atmosphere among employees and customers, and maintains knowledge of and operates restaurant equipment. The position is performed under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain job knowledge. The Assistant Manager assists with restaurant operations, employee hiring, training, and performance reviews, and accounting responsibilities and reports for the home office. The role also administers the ACT program, prepares customer orders to specifications and quality standards, and helps ensure consistent customer satisfaction. Work conditions may include extreme temperatures, high noise levels, and periods without food or drink during busy times.

Requirements

High school diploma or GED preferred.
Clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for interacting with customers and employees and working the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertiveness and aggressiveness while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when acting as the manager in charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Work with the team to provide consistent customer satisfaction through quality, service, and cleanliness.
Maintain cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.