Assistant Manager

Southern Multifoods•Benbrook, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, while maintaining quality, service, cleanliness, and a positive, cooperative atmosphere among employees and customers. The Assistant Manager operates kitchen equipment, helps manage employees and restaurant operations, and works under general supervision. The position involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain job knowledge. Work may involve extreme temperatures and high noise levels, and during busy periods the employee may need to work without food or drink. The role requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time. A high school diploma or GED is preferred. The franchisee, rather than Taco Bell Corp. or its affiliates, is the employer and determines its own wage and benefit programs.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Must be honest, assertive, and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to maintain consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all kitchen equipment.
Supervise Shift Leaders and Team Members when acting as the manager in charge (MIC).
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.