Assistant Store Manager (Full-time) - Pittsburgh, PA

Hibbett•Pittsburgh, PA

9d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to achieve store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is committed to outstanding customer service and promoting store merchandise. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and performs trained Store Manager responsibilities. The position also supports personnel recruiting, training, and evaluation; helps manage inventory, sales, expenses, and profitability; and guides employees and customers across departments. The Assistant Manager supervises employees when the Store Manager is absent, including assigning and directing work, training, interviewing, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player with a passion for outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including during peak periods.
Promote and sell the company’s services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and carry out trained Store Manager responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing employees, and resolving problems.