Assistant Manager

Excel Fitness•Staunton, VA

7d•Onsite

About The Position

The Assistant Manager supports the General Manager in attracting and retaining members, maintaining a positive club culture, and overseeing club operations and staff. The role assists with hiring, onboarding, training, performance management, scheduling, payroll verification, inventory, marketing, and member service. The Assistant Manager oversees club operations when the General Manager is off or unavailable and remains available off shift for operational questions or emergencies. The role may require on-call support during peak season or sale expirations and work outside the established schedule to keep the club operating smoothly.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR/AED certification required; uncertified employees may complete the training within the first 30 days of employment.
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Team-oriented, motivated, and well organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Basic understanding of Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
Ability to meet the stated physical demands, including frequently lifting or moving up to 25 pounds and occasionally lifting or moving objects up to 75 pounds.

Responsibilities

Assist the General Manager in planning and implementing strategies to attract and retain members in line with Excel Core Values and a positive culture.
Manage the hiring process, including candidate selection, interviews, and completion of onboarding documentation.
Train and develop new team members and ensure team members keep certifications and scheduled training current.
Counsel and discipline team members, and supervise, motivate, coach, and inspire staff.
Support the General Manager in monitoring club KPIs, goals, and metrics.
Help maintain a clean facility, positive atmosphere, and high-quality member service through daily inspections, task assignment, and re-inspection.
Enter facility and equipment work orders into the Computer Maintenance Management System.
Hold team members accountable to company standards, audit daily paperwork, and resolve day-to-day member issues.
Manage club inventory, audit inventory, and communicate ordering needs and recommendations to the General Manager and headquarters.
Assist the General Manager and back office with club marketing and promotional activities.
Create or assist with the club schedule and edit or verify payroll items and applicable commissions.
Ensure team members follow company policies and guidelines, address minor infractions, and report major infractions to the General Manager and HR for a response plan.
Assist the General Manager with Team Player Assessments and competency evaluations.
Remain available off shift as a direct contact for operational questions and emergencies, and provide on-call support during peak season or sale expirations when needed.
Oversee club operations and staff when the General Manager is off or unavailable.
Represent the company at community events and outreach activities.
Assist the General Manager with conducting and leading regularly scheduled team meetings.
Help oversee up to 20 Team Players at one location and support performance management and hiring.