Assistant Manager

Southern Multifoods•Rio Grande City, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, and cleanliness. The Assistant Manager contributes to a positive, cooperative atmosphere among employees and customers, maintains knowledge of restaurant equipment and its operation, and works under general supervision. The position involves continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. The role may supervise Shift Leaders and Team Members when acting as Manager in Charge. Duties include supporting restaurant operations and staff, handling accounting and reporting responsibilities, administering the ACT program, preparing customer orders to specifications, and helping ensure consistent customer satisfaction. Working conditions may include extreme temperatures in the work area and high noise levels. During busy periods, the employee may need to work without food or drink. The role requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time, as well as good hearing, vision, and manual dexterity.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when acting as Manager in Charge.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Maintain cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.