Assistant Manager

Southern Multifoods•River Oaks, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role helps maintain customer satisfaction through quick, efficient service and quality products, while promoting excellence in quality, service, and cleanliness and a positive, cooperative atmosphere among employees and customers. The Assistant Manager maintains knowledge of and operates restaurant equipment, and supervises Shift Leaders and Team Members when acting as Manager in Charge (MIC). The position is performed under general supervision and involves continuous contact with customers and employees. Eight to eighteen months is normally required to gain job knowledge. Working conditions may include extreme temperatures, high noise levels, and busy periods without food or drink.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Promote excellence in quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all kitchen equipment.
Supervise Shift Leaders and Team Members when acting as Manager in Charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, accurately, and to specifications with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Work as part of a team to provide consistent customer satisfaction through quality, service, and cleanliness.