Assistant Manager

EssilorLuxottica Group • Golden, CO

8d • $22 - $35

About The Position

The Assistant Manager acts as a leader when the Store Manager is absent or in support of the Store Manager, and operates as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as a destination for vision needs in the community and delivers key performance metrics. The Assistant Manager supports business plans to maximize sales and profit, leads and develops team members, helps maintain store operations and appearance, and works to provide a safe, compliant, and positive store environment. The position requires a flexible schedule, including nights and weekends.

Requirements

• High school graduate or equivalent.
• At least 1 year of management or supervisory experience with direct reports.
• Knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Strong command of English for written correspondence and oral communication.
• Strong communication and listening skills.
• Demonstrated high-level selling skills.
• Proven problem-solving ability.

Nice To Haves

• College degree or equivalent.
• Previous leadership experience in retail and customer service.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

Responsibilities

• Deliver quality and improvement to meet or exceed key performance indicators, including comparable sales, sales to plan, conversion, customer count, traffic, store profitability, continuity of care, exam growth and retention goals, Net Promoter Score, and current-year objectives.
• Apply knowledge of retail business, competition, and market trends to improve sales and business results.
• Support the Store Manager in diagnosing business performance and coordinating Retail, Lab, and Doctor resources to drive positive results.
• Support store business plans to maximize sales and profit, leverage strengths, and address recovery opportunities.
• Partner with the Store Manager to lead the team through knowledge and skills.
• Provide training and guidance to team members and deliver clear, constructive feedback in a timely manner.
• Inform the Store Manager of situations that may require development or disciplinary action.
• Support recruiting, help select a high-caliber team, and create a talent pipeline.
• Follow staffing guidelines to staff the store optimally.
• Maintain store appearance and execute visual directives.
• Maintain positive working relationships with doctors.
• Follow and ensure team compliance with company policies and procedures, and meet or exceed goals.
• Anticipate problems, identify underlying causes, and seek long-term solutions.
• Perform and understand administrative duties.
• Maintain a safe working environment for all.
• Work a flexible schedule, including nights and weekends.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• Competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED