Assistant Manager

Southern Multifoods•Argyle, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining excellence in quality, service, cleanliness, and hospitality. The Assistant Manager helps create a positive, cooperative atmosphere among employees and customers and maintains knowledge of restaurant equipment and its operation. The position is performed under general supervision and involves continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. Work conditions may include extreme temperatures, high noise levels, and periods without food or drink during busy times.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for customer and coworker interactions and drive-through duties when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and proactive manner while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or coworkers.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain standards for quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and at the highest possible quality.
Work as a team member to support consistent customer satisfaction through excellent quality, service, and cleanliness.
Prioritize workload by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate and maintain knowledge of all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC).