Assistant Manager

Visionworks • Burlington, MA

5d • $20 - $26

About The Position

The Visionworks Optical Supervisor/Assistant Manager is a leader of self and supporter of the business. The role models the Visionworks way and supervises the store in the absence of the General Manager. The Assistant Manager supports the General Manager in achieving store financial goals through floor leadership, accountability, and coaching and developing associates to deliver a simple, human, and bold patient and customer journey.

Requirements

• High school diploma, GED, or equivalent experience required.
• 1–5 years of supervisory experience required.

Responsibilities

• Promote store profitability and achievement of sales goals by holding self and the team accountable for daily, weekly, and monthly targets.
• Model and participate in every step of the patient/customer journey, and supervise and redirect associates in the exam lane and on the sales floor.
• Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient/customer needs are met.
• Coach, motivate, and support associates in performing their roles excellently to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and resolve issues in the patient/customer experience in partnership with the General Manager.
• Execute broad operational activities to meet store financial and customer experience goals.
• Supervise the store in the General Manager’s absence.

Benefits

• Vision coverage
• Paid parental leave
• Bereavement leave
• 401(k) savings plan
• Paid time off
• Milestone anniversary awards
• Medical insurance for full-time employees
• Dental insurance for full-time employees
• Exclusive employee discounts
• Eligible bonuses, equity, and commissions may be included as part of the compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED