About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows all company policies and procedures, and expects the same from team members. Duties include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, customer service, marketing, and supporting profitability. The role also includes the general store-team duties described in the posting, such as operating equipment, stocking ingredients, preparing products, taking and processing orders, completing inventory paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery-specific duties and requirements, including delivering orders by car to customers, distributing flyers and door hangers, and navigating delivery locations. The work involves a range of physical tasks and conditions, including standing, walking, lifting and carrying supplies, operating kitchen tools and equipment, and exposure to hot and cold temperatures, food odors, cornmeal dust, sharp edges, and moving mechanical parts.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • For delivery duties: navigational skills to read a map and locate addresses, and ability to navigate adverse terrain including multi-story buildings and private homes.
  • Ability to perform the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and frequent hand use.

Responsibilities

  • Manage all activities during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for crew members and ensure policies and procedures are followed.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain store image, standards, and cleanliness.
  • Provide great customer service and support marketing and profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers, as applicable to the role.
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