Floor Manager - Lake Oswego

Elephants Food Group•Lake Oswego, OR

About The Position

Elephants Delicatessen is seeking a dynamic, guest-focused Floor Manager to lead from the front. The role maintains an active presence on the floor, ensures operational excellence, and helps create a culture where guests and team members thrive. The ideal candidate is a strong communicator, natural coach, and decisive leader who balances hospitality with accountability in a fast-paced environment. The position is full-time, with flexible availability including weekends required. The stated pay is $23.00–$27.00 per hour, comprising $18.00–$20.00 per hour plus tips that average an additional $5–$7 per hour. The role is hourly and non-exempt. A current Oregon Food Handler’s Card and current OLCC permit are required.

Requirements

At least 1 year of leadership experience in a restaurant or hospitality environment.
A genuine passion for hospitality and team development.
Strong communication and conflict-resolution skills.
Ability to stay composed and solution-oriented under pressure.
High standards for cleanliness, safety, and operational excellence.
Reliability, accountability, and a collaborative mindset.
Current Oregon Food Handler’s Card.
Current OLCC permit.
Flexible availability, including weekends.

Responsibilities

Lead by example through consistent floor presence and hands-on support.
Oversee daily service execution to ensure an exceptional guest experience.
Cross-train across restaurant roles and step in as needed to support operations.
Coach and develop team members in real time, ensuring thorough and efficient documentation processes.
Reinforce service, sanitation, and food safety standards.
Assist with inventory management and cost controls.
Monitor workflow, staffing deployment, and pace during peak hours.
Promote specials, drive upselling, and maintain strong product knowledge.
Address guest concerns professionally and urgently.

Benefits

Employer-contributed vacation and sick time.
Kaiser medical coverage, with alternative care such as acupuncture, chiropractic, and massage therapy.
Mental health services.
Dental coverage.
Flexible Spending Accounts (FSA).
401(k) with a 4% company match.
Training to support a culinary or hospitality career.
Free counseling and financial services.
Opportunities for advancement.
Discounts on made-from-scratch food.
Pet insurance.
Employee raffles.
Discounts at Skechers, Shoes for Crews, Verizon, Sprint, select B Corporations, and other businesses.