Claim Representative, General Liability - Lake Oswego, OR
About The Position
As a Claim Representative, General Liability, you will manage and investigate low- to moderate-complexity injury and/or property damage claims. The role includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within appropriate authority and oversight. You will work with customers, claimants, attorneys, vendors, internal stakeholders, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. The role may also include training and coaching less experienced claim professionals. The position requires obtaining and maintaining relevant insurance licenses within three months of starting.
Requirements
- High school diploma or GED.
- At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
- Two years of liability, bodily injury, or comparable experience is listed as an ideal qualification.
- Active adjuster license where required by state law.
- Ability to obtain and maintain relevant insurance license(s) within three months of starting.
- Strong verbal and written communication skills for conveying information clearly and professionally to multiple stakeholders.
- Ability to analyze situations, exercise sound judgment, and make effective decisions.
- Customer service skills, including managing difficult conversations with empathy and professionalism.
- Attention to detail and organizational skills, including managing a high-volume workload and prioritizing effectively.
- Conflict-resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
- Ability to manage stress and maintain composure, professionalism, and accountability under pressure.
- Understanding of insurance principles and terminology, state insurance regulations, claim-handling requirements, and fair claims practices.
- Ability to comprehend and analyze policy language.
- Ability to learn quickly from experience and apply learning to new situations.
Nice To Haves
- Bachelor’s degree.
- Experience with claims management systems.
- Advanced skills in Microsoft Office and enterprise technology systems and platforms.
Responsibilities
- Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within the position's level of authority.
- Handle low- to moderately-complex personal and/or business insurance liability claims, potentially including coverage disputes and contractual indemnity issues.
- Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
- Provide timely, professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
- Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue payments accurately and on time.
- Handle low-complexity litigation.
- Maintain accurate claim activity records in claim management systems.
- Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI-related tools, while maintaining productivity and service quality.
- Acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting.
- Provide training and coaching to less experienced claim professionals, as needed.
- Perform other duties as assigned.
Benefits
- Performance-based cash incentive awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
