Claim Representative, General Liability - Lake Oswego, OR

Military Spouse Corporate Career Network•Lake Oswego, OR

About The Position

As a Claim Representative, General Liability, you will manage and investigate low- to moderate-complexity injury and property damage claims. The role includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within the appropriate authority and oversight. You will work with customers, claimants, attorneys, vendors, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. You may also train and coach less experienced claim professionals. The position manages claims from first notice of loss through resolution, including some coverage disputes, contractual indemnity issues, and low-complexity litigation. The role requires maintaining accurate records in claim management systems, adapting to technology changes and digital tools, and acquiring and maintaining applicable insurance licenses within three months of starting. The posting states that it is anticipated to remain open until 11/25/2026.

Requirements

High school diploma or GED.
At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.
The ideal candidate has a bachelor’s degree.
The ideal candidate has two years of liability, bodily injury, or comparable experience.
Active adjuster license where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with multiple stakeholders.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Strong customer service skills and commitment to positive customer experiences, including handling difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Strong understanding of insurance principles and terminology, and working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
Ability to comprehend and analyze policy language.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Two years of liability, bodily injury, or comparable experience.
Active adjuster license, where required by state law.
Experience with claims management systems, advanced Microsoft Office skills, and experience with enterprise technology systems and platforms.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution, within level of authority.
Handle low- to moderately complex personal and/or business insurance liability claims, potentially including coverage disputes and contractual indemnity issues.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves according to policy terms and management guidance.
Use internal resources as appropriate.
Communicate professionally and in a timely manner with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue payments accurately and on time.
Handle low-complexity litigation.
Maintain accurate claim activity records in claim management systems.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to comply with state and Travelers’ requirements within three months of starting the job.
Perform other duties as assigned.
May provide training and coaching to less experienced claim professionals.