Floor Manager - Lake Oswego
About The Position
Elephants Delicatessen is seeking a dynamic, guest-focused Floor Manager to maintain an active floor presence, ensure operational excellence, and foster an environment where guests and team members thrive. The role requires a strong communicator, natural coach, and decisive leader who can balance hospitality with accountability in a fast-paced environment. The position is full-time, with flexible availability including weekends required. Compensation is $23.00–$27.00 per hour, consisting of $18.00–$20.00 per hour plus tips that average an additional $5–$7 per hour. The role is hourly and non-exempt. Current Oregon Food Handler's Card and current OLCC permit are required. Elephants Delicatessen is a locally owned company established in 1979. It operates seven Portland-metro retail locations and a catering company, and is a certified B Corporation committed to sustainability, transparency, inclusion, community involvement, employee well-being, and environmental protection.
Requirements
- At least 1 year of leadership experience in a restaurant or hospitality environment.
- Current Oregon Food Handler's Card.
- Current OLCC permit.
- A genuine passion for hospitality and team development.
- Strong communication and conflict resolution skills.
- Ability to stay composed and solution-oriented under pressure.
- High standards for cleanliness, safety, and operational excellence.
- Reliability, accountability, and a collaborative mindset.
- Flexible availability, including weekends.
Responsibilities
- Lead by example with consistent floor presence and hands-on support.
- Oversee daily service execution to ensure an exceptional guest experience.
- Cross-train across all restaurant roles and step in as needed to support operations.
- Coach and develop team members in real time, ensuring thorough and efficient documentation processes.
- Reinforce service, sanitation, and food safety standards.
- Assist with inventory management and cost controls.
- Monitor workflow, staffing deployment, and pace during peak hours.
- Promote specials, drive upselling, and maintain strong product knowledge.
- Address guest concerns with professionalism and urgency.
Benefits
- Employer-contributed vacation and sick time.
- Kaiser medical coverage, with alternative care such as acupuncture, chiropractic, and massage therapy.
- Mental health services.
- Dental insurance.
- Flexible Spending Accounts (FSA).
- 401(k) with 4% company match.
- Training to advance culinary and hospitality careers.
- Free counseling and financial services.
- Opportunities for advancement.
- Discounts on company food.
- Pet insurance.
- Employee raffles.
- Discounts at Skechers, Shoes for Crews, Verizon, Sprint, select B Corporations, and other participating businesses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
