About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store image and standards, customer service, attendance and punctuality, cleanliness, marketing, and profitability. The manager is expected to set an example, follow all policies and procedures, and expect the same from the crew. The role also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing related paperwork, and cleaning equipment and the facility. The position requires frequent physical activity throughout the day, including bending, reaching, continuous hand use, and handling pizza-making tools and supplies.

Requirements

  • Must be at least 18 years old.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to perform the physical tasks described, including bending, crouching, reaching, continuous hand use, and forceful use of forearms and wrists.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory, cash, staffing, paperwork, and food management.
  • Work to a schedule and maintain the store’s image and adherence to standards.
  • Provide great customer service and support customer relations.
  • Promote attendance and punctuality, store cleanliness, marketing, and profitability.
  • Follow all policies and procedures and set an example for the crew.
  • Operate store equipment and stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
  • Prepare products and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
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