Assistant Manager

IFH CT OPERATIONS, INC • Bloomfield, CT

14d • $19 - $19 • Onsite

About The Position

Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, assisting the General Manager, and supporting front-of-house operations to ensure effective day-to-day activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating, communicating effectively with management, and providing superior customer service to members and guests.

The Assistant Manager supports club performance and team development, maintains company standards, and helps ensure the club is clean, friendly, and well maintained. The position is full time in Bloomfield, Connecticut, with a $19.44 hourly rate. The schedule includes evening and weekend work, with specific shifts listed below; availability may vary based on training and facility needs.

Requirements

• High school diploma or equivalent.
• At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
• Basic computer proficiency, including Microsoft Office applications such as Word and Excel.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Basic computer, math, and communication skills.
• Superior customer service skills.
• Solid supervisory, diplomacy, and listening skills.
• Strong problem-resolution skills.
• Ability to work a flexible rotating schedule and cover shifts as needed.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• Associate degree preferred.
• One year of supervisor or manager experience preferred.
• Bilingual ability preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, and products, and maintain current knowledge of key competitors.
• Assist with interviewing and recruitment by conducting initial phone interviews for front desk employees and fitness instructors.
• Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager to identify opportunities and adjust execution to improve performance.
• Communicate and uphold company standards and lead by example in delivering the organization's mission, vision, and values.
• Manage a clean, friendly, and well-maintained club.
• Ensure team members consistently meet expectations for punctuality, dress code compliance, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
• Cover shifts for employees when there are call-outs or vacancies, or assist the Club Manager with shift coverage when no other employees are available.
• Assist in overseeing club audits to ensure all areas are clean, neat, organized, and in like-new condition.
• Mentor front-end employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership.
• Exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED