Assistant Manager

Core Development and Management-Planet Fitness • Salem, NH

2d • $16 - $24

About The Position

The Assistant Manager assists in overseeing gym operations to ensure an exceptional Judgement Free member experience and a financially successful club. This is a full-time position scheduled for 40 hours per week. The schedule may exceed eight hours per day or 40 hours per week and may include travel, nights, weekends, and holidays to support business needs. The role includes supporting staff and club management, helping meet sales goals, serving members and prospective members, and assisting with facility operations.

Requirements

• Must be 18 years of age or older.
• Passion for helping others and commitment to excellent service.
• Basic computer proficiency, including Microsoft Suite.
• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays.
• Able to lift up to 75 pounds.
• Able to stand and move continually throughout the club during a shift.

Nice To Haves

• Previous management experience.
• Current CPR Certification.

Responsibilities

• Achieve or exceed individual sales goals and contribute to the club’s monthly and yearly goals.
• Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
• Help maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager.
• Assist in scheduling and supervising staff.
• Oversee member service to ensure staff provides a superior customer experience.
• Assist in resolving or escalating employee issues and concerns.
• Answer phones, check members into the system, sign up new members, and take prospective members on tours.
• Facilitate member requests, issues, and questions.
• Help oversee facility cleanliness and maintenance.
• Assist in ordering supplies within the club’s budget.
• Assist in tracking weekly, monthly, and annual statistics and reports.
• Provide backup support for absent employees.

Benefits

• Monthly bonus incentives.
• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) retirement savings plan with a 3% company match.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Employee perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED