Assistant Manager

Southern Multifoods•Rockwall, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain high standards of quality, service, cleanliness, and hospitality. It involves continuous contact with customers and employees and is performed under general supervision. The usual training period to gain job knowledge is eight to eighteen months. The Assistant Manager may supervise Shift Leaders and Team Members when acting as Manager in Charge. The position assists with hiring, training, and reviewing employee performance; handles accounting responsibilities and prepares reports for the home office; administers the ACT program; and supports day-to-day restaurant operations. The role also includes preparing orders to specification, operating kitchen equipment, interacting courteously with customers, prioritizing customer service and restaurant upkeep, and reporting equipment or facility repair needs to the Maintenance Department. Work conditions may include extreme temperatures in the work area, high noise levels, and busy periods when food or drink breaks may not be possible. The job requires frequent standing, walking, lifting, and stooping, along with manual dexterity and the ability to work safely and accurately during rush periods.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and aggressive manner while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform job duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure quick, efficient service and quality products to support customer satisfaction.
Maintain quality, service, cleanliness, and hospitality standards.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant and kitchen equipment.
Supervise Shift Leaders and Team Members when acting as Manager in Charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.