Assistant Manager

Southern Multifoods•Center, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. It includes assisting with hiring, training, and employee performance reviews; accounting and reporting; and oversight of restaurant operations. The Assistant Manager may supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC). The position is performed under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months. The work environment may have extreme temperatures and high noise levels. During busy periods, the employee may need to work without food or drink. The role requires standing, walking, lifting up to 50 pounds, and stooping during 90% of the shift, as well as manual dexterity for rapid and accurate work during rush periods.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for customer and employee interactions and drive-through duties when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to support consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

Assist with management of all operations within the restaurant.
Help ensure quick, efficient service, quality products, and customer satisfaction.
Maintain quality, service, cleanliness, and hospitality standards.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders promptly, according to specifications, and to the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge.