Assistant Manager

Bagel Brands•Oakdale, MN

7d•Onsite

About The Position

Caribou Coffee’s Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and broadly about the district and company. Working in partnership with the General Manager, the AGM helps run the store and make an impact on the team and community. The role involves demonstrating Team Member and Shift Leader responsibilities, building toward General Manager-level business understanding over the course of a year, creating positive guest experiences, supporting team development, and contributing to store performance and culture. The AGM takes ownership of sales goals, team deployment, problem resolution, administrative work, cash handling, ordering, inventory, and waste control. The role also emphasizes understanding the relationship between day-to-day behaviors and business results, addressing root causes, modeling Caribou Coffee’s values, and actively seeking feedback and development. The position is based at the Oakdale, Minnesota location and pays $16.52–$27.53 per hour; starting pay is subject to local and state minimum-wage regulations.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop business understanding to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Promote speed and service through effective deployment, in-the-moment problem solving, and team motivation.
Take responsibility for achieving sales goals.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors with business results and develop a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding how they contribute to business success.
Manage store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory when necessary.
Consider the success of the whole store, including upcoming shifts, and address root causes of problems to create sustainable change.
Model Caribou Coffee’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Lead with a broad view of the Caribou brand and champion its purpose and values.
Build an open and trusting relationship with the General Manager.
Pursue store goals and help create day-making experiences.