ASSISTANT MANAGER
About The Position
The Assistant Manager helps the branch manager achieve results in sales, business promotion, profits, operational collection standards, and tax preparation. The role focuses on obtaining results through customer contact by phone and in the field, including completing field visits and scheduling office visits. The Assistant Manager learns all office tasks and prepares for potential promotion to branch manager. The company considers assistant managers potential branch managers and gives promotion consideration to those who excel in their role and understand the responsibilities of both the CSR and Manager positions.
Requirements
- High school diploma or equivalent.
- Excellent personality and communication skills.
- Sales and problem-solving skills, leadership ability, and a strong desire to succeed.
- Excellent spelling, computer, and data-entry skills; ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision.
- Initiative and ability to work independently.
- Valid driver's license, dependable transportation, and current liability auto insurance coverage.
Responsibilities
- Complete delinquent telephone work as directed by the manager and report collection-call activity on each customer to the branch manager.
- Contact customers by telephone and through field visits, and schedule office visits.
- Adjust past-due payments for current slow customers.
- Assist with answering the telephone, posting customer payments, entering new and refinanced loans into loan software, processing loan applications, and preparing refinance and delinquency mail.
- Participate in training and development opportunities as directed by the Manager and District Supervisor.
- Prepare weekly and monthly reports and maintain the daily computer-generated delinquency report tabulation.
- Provide customers' credit experience to creditors who inquire.
- Help maintain standards for delinquency, loan volume, growth goals, and 10th/20th standards.
- Make the daily deposit when assigned or when the Manager is absent.
- Sell the products and services offered.
- Consistently achieve company production standards.
- Learn all office tasks and prepare to become a branch manager.
Benefits
- 401K
- Health, dental, and vision coverage
- Short- and long-term disability coverage
- Paid time off
- Monthly standard bonus plan and annual tax preparation bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
