Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Wylie, TX

8d•Onsite

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role involves continuous contact with customers and employees and is performed under general supervision. It normally takes eight to eighteen months to gain the required job knowledge. The position supervises Shift Leaders and Team Members when acting as the manager in charge (MIC). The franchisee is the employer, not Taco Bell Corp. or its affiliates. Franchisees independently set their wage and benefit programs, which may vary.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and operate the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail; ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to provide consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the manager in charge.