Assistant Manager

Southern Multifoods•Ferris, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role is performed under general supervision and involves continuous contact with customers and employees. It normally takes eight to eighteen months to gain job knowledge. The Assistant Manager helps manage restaurant operations, supports employee hiring, training, and performance reviews, handles accounting responsibilities, and prepares reports for submission to the home office. The role also involves administering the ACT program, preparing customer orders to specifications, maintaining quality, service, cleanliness, and hospitality standards, and operating kitchen equipment. The position supervises Shift Leaders and Team Members when acting as the manager in charge (MIC). Working conditions may include extreme temperatures and high noise levels. During busy periods, the employee may need to work without food or drink. The job requires standing, walking, lifting up to 50 pounds, and stooping for approximately 90% of shift time.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work with a team to provide consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure quick, efficient service and quality products that satisfy customers.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the manager in charge (MIC).