Assistant Manager

Planet Fitness•Ronkonkoma, NY

7d•$19 - $22

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role is heavily involved in onboarding and training team members, leading the team through task completion, and supporting club priorities and KPI goals. The Assistant Manager models and coaches behaviors that create an outstanding member experience and ensures team members have the tools they need to succeed. The position also includes daily member service and club-floor duties, membership and retail transactions, cleaning and sanitizing equipment and facilities, monitoring club safety and cleanliness, and promptly addressing maintenance concerns. The Assistant Manager supports hiring and employee concerns, provides backup staffing as needed, and helps assess and respond to emergency situations.

Requirements

Must be at least 18 years old.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to move into different positions, including bending and twisting, to accomplish tasks.
Ability to perform frequent cleaning and sanitizing and to work around toxic chemicals during a shift.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members to complete assigned tasks safely and efficiently.
Model behaviors that provide an outstanding member experience and coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours, assessing membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly correcting safety or policy issues and addressing cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.