Assistant Manager

Bagel Brands•Maple Grove, MN

7d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM contributes to all facets of store operations and makes an impact on the team and community. The role calls for leadership, curiosity, humility, a strong commitment to personal development, and a desire to build day-making experiences for guests and team members. The AGM learns the business to the level of a General Manager over the course of a year, developing an understanding of store performance, administrative work, and the relationship between daily behaviors and business results. The AGM helps create a positive, trusting, goal-oriented store environment, champions Caribou’s purpose and values, and focuses on sustainable problem-solving and the success of the store beyond their own shift.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
One year of supervisory experience.

Responsibilities

Demonstrate the work of a Team Member and Shift Leader with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Promote speed through effective deployment, real-time problem-solving, and team motivation.
Help achieve sales goals by connecting speed with service.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors to business results and develop a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their impact on overall business success.
Manage store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory as needed.
Consider the success of the whole store, including following shifts and longer-term needs.
Identify root causes of problems and seek sustainable solutions.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth, seek feedback, and approach learning with curiosity and humility.
Lead with a broad view of the Caribou brand, evolving from a shift-level perspective to store, district, and company perspectives.
Champion the company culture and purpose in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue and meet or exceed goals while creating day-making experiences.