Assistant Manager

WINDSOR FASHIONS LLC • Franklin, TN

8d • Onsite

About The Position

The Assistant Manager is a key member of the Windsor store leadership team, supporting the Store Manager in driving the company’s mission and achieving store productivity in sales, shrink, payroll, and expenses. The role helps lead and motivate a high-performing team of Stylists while treating everyone with dignity and respect.

The Assistant Manager drives sales and customer loyalty by delivering an omni-channel customer experience, supports talent sourcing and onboarding, and organizes daily operations to ensure the sales floor and store run effectively. In partnership with the Store Manager, the role supervises and trains employees, communicates expectations, and fosters continuous improvement through recognition, coaching, and feedback. The Assistant Manager follows company policies, supports merchandising and visual standards, maintains a clean and tidy store, and promotes Windsor’s values and culture.

The position requires a flexible and reliable schedule, including opening and closing shifts, and the ability to work varied hours and days to oversee store operations. The work takes place in a fast-paced indoor environment with varying temperatures and includes frequent standing, walking, observing, bending, and pushing, as well as handling merchandise and using store equipment.

Requirements

• At least 1 year of retail management experience.
• Proven leadership experience and ability to develop and motivate a team of up to 25 employees.
• Ability to think quickly and resolve issues involving customers and associates.
• Effective communication skills in group settings and one-on-one.
• Must be able to count, communicate, read, and write in English.
• Ability to access all store areas, operate equipment necessary to run the store, climb ladders, and move or handle merchandise or supplies generally weighing 0–25 pounds.
• Flexible and reliable schedule, including opening and closing the store.

Nice To Haves

• Welcomes feedback and is committed to continuous improvement.

Responsibilities

• Support the Store Manager in achieving store productivity goals for sales, shrink, payroll, and expenses.
• Drive sales and provide customers with an omni-channel experience that builds brand loyalty.
• Support talent sourcing, networking, hiring, and onboarding to help meet store retention goals.
• Organize and plan store operations and oversee execution on the sales floor.
• Partner with the Store Manager to supervise and train the team.
• Lead by example and communicate clearly; foster continuous improvement through recognition, coaching, feedback, and company tools and programs.
• Follow Windsor policies and procedures.
• Support execution of the Windsor Merchandising Directive and make merchandising decisions consistent with store standards.
• Maintain a neat, clean, and tidy store in compliance with Windsor’s Visual Guidelines.
• Promote Windsor values and foster a culture of respect, care, ownership, and personal commitment.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Vacation, personal, and sick time.
• 40% discount on Windsor products year-round, with additional discounts periodically.
• Development opportunities, ongoing training, and potential for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED