About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. They set an example for the crew, follow company policies and procedures, and expect the same standards from team members. The role also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position involves communicating with customers and coworkers, entering orders using a keyboard or touch screen, and may include delivering products and promotional materials within a designated area. Team members must meet customer-service and quality standards and be able to work alone or with others, perform repetitive tasks, work under stress, and make judgments and decisions. Work conditions include exposure to changing weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing and walking for much of the shift; lifting, carrying, pushing, and pulling supplies and trays; reaching, bending, crouching, and occasional climbing; and, when delivering, driving and carrying products to customers. Deliveries may require navigating stairs or adverse terrain.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to follow written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to perform the physical activities described, including standing, walking, lifting and carrying supplies, reaching, bending, and climbing when needed.

Responsibilities

  • Manage all activities and operations during the shift.
  • Control costs, inventory, and cash; manage food and contribute to store profitability.
  • Handle staffing, paperwork, scheduling, attendance, and punctuality.
  • Set an example for the crew and ensure adherence to company policies, procedures, and standards.
  • Maintain customer relations and provide great customer service.
  • Maintain store cleanliness and a professional image.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers, as required.
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