The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. They set an example for the crew, follow company policies and procedures, and expect the same standards from team members. The role also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position involves communicating with customers and coworkers, entering orders using a keyboard or touch screen, and may include delivering products and promotional materials within a designated area. Team members must meet customer-service and quality standards and be able to work alone or with others, perform repetitive tasks, work under stress, and make judgments and decisions. Work conditions include exposure to changing weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing and walking for much of the shift; lifting, carrying, pushing, and pulling supplies and trays; reaching, bending, crouching, and occasional climbing; and, when delivering, driving and carrying products to customers. Deliveries may require navigating stairs or adverse terrain.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed