Assistant Manager

AEG Vision • Floresville, TX

17h

About The Position

At AEG, the Assistant Practice Manager supports the Practice Manager in creating a practice environment where employees feel supported and developed, patients receive excellent care, and business results are achieved. This is a hands-on developmental leadership role intended to build operational knowledge, leadership capability, and readiness for greater responsibility over time.

The role supports daily practice operations, patient flow, team coordination, and service execution. The Assistant Practice Manager works on the practice floor and learns and supports multiple functions, including patient care coordination, optical sales and service, technician or clinical support, patient handoffs, and daily operational routines. Specific areas of responsibility may be assigned according to practice needs, business priorities, and individual readiness; the role does not own the full scope of practice management.

The position partners with the Practice Manager and Optometrist, reinforces patient-centered service, and assists with team coaching, training, onboarding, and operational improvement. When assigned, the Assistant Practice Manager serves as the practice point of contact in the Practice Manager’s absence and escalates matters beyond their authority.

Requirements

• Optical, optometric, healthcare, retail, hospitality, or comparable service or operations experience.
• High school diploma or equivalent.
• Demonstrated leadership capability, which may include peer training, coaching others, owning a specific business area, supporting team development, or leading through influence without a formal management title.
• Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
• Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
• Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
• Ability to learn practice systems, technology, and workflow tools quickly.

Nice To Haves

• Experience in one or more optical or practice functions, such as patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations.
• 1–2 years of leadership, lead, supervisory, or management experience.
• Related education; equivalent experience may be considered.

Responsibilities

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
• Work on the practice floor and assist across functions to support patient care, staffing gaps, and operational execution.
• Learn and support practice roles such as patient care coordination, optical sales and service, technician or clinical support, patient handoffs, opening and closing routines, and other assigned responsibilities.
• Support assigned areas such as front desk flow, optical floor support, clinical or technician workflow, patient experience, team readiness, and daily operational routines.
• Communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that promote trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Identify patient service concerns, workflow barriers, delays, remake opportunities, and communication gaps, escalating concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness through opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the Practice Manager’s direction.
• Serve as the designated practice point of contact in the Practice Manager’s absence when assigned, escalating matters outside the role’s authority.
• Perform other duties as assigned by the Practice Manager.

Benefits

• 401(k) with company match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED