Assistant Manager

Southern Multifoods•Henderson, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of all restaurant operations. The role works under general supervision and requires continuous contact with customers and employees. Job knowledge normally takes eight to eighteen months to develop. The Assistant Manager supervises Shift Leaders and Team Members when acting as the Manager in Charge (MIC), supports employee hiring, training, and performance reviews, and helps manage restaurant operations. The position also includes preparing customer orders, operating kitchen equipment, performing accounting responsibilities, preparing reports for the home office, and administering the ACT program. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining excellence in quality, service, cleanliness, and hospitality. The Assistant Manager helps foster a positive, cooperative atmosphere among employees and customers, and reports needed equipment or facility repairs to the Maintenance Department. Working conditions may include extreme temperatures in the work area and high noise levels. Employees may need to work without food or drink during busy periods. The position involves standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when necessary.
Good vision to observe store dynamics and safely operate kitchen equipment.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality guidelines.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC).