Assistant Manager

Southern Multifoods•North Richland Hills, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, while maintaining standards for quality, service, cleanliness, and hospitality. The Assistant Manager helps create a positive, cooperative atmosphere among employees and customers and maintains knowledge of restaurant equipment and operations. The position is performed under general supervision and involves continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. The role supervises Shift Leaders and Team Members when acting as the manager in charge (MIC). Responsibilities include assisting with hiring, training, and employee performance reviews; handling accounting responsibilities and preparing reports for the home office; administering the ACT program; preparing customer orders to specification; and reporting needed equipment or facilities repairs to the Maintenance Department. Work conditions may include extreme temperatures in the work area, high noise levels, and periods without food or drink during busy times. The job requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time, as well as manual dexterity for fast, accurate work during rush periods.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Be able to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain quality, service, cleanliness, and hospitality standards.
Help create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate restaurant equipment.
Supervise Shift Leaders and Team Members when acting as the manager in charge (MIC).
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.