About The Position

The Assistant Manager is responsible for everything that happens during their shift and sets an example by following all company policies and procedures and expecting the same of the crew. The role involves managing store operations, including staffing, paperwork, cost and cash controls, inventory and food management, customer relations, scheduling, cleanliness, marketing, profitability, and adherence to store standards. The position also performs general store-team-member duties such as operating equipment, stocking ingredients, preparing products, taking and processing telephone orders, completing inventory paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The job description also includes delivery duties: delivering products by car to customers, distributing flyers and door hangers, and navigating delivery locations. Delivery duties require a valid driver's license with a safe driving record and access to an insured vehicle that can be used for deliveries. The work involves standing, walking, lifting and carrying supplies and products, and may include stairs, bending, reaching, and other physical tasks. Work conditions include temperature variation, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers and process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; ability to make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical tasks described, including standing, walking, lifting and carrying, pushing and pulling trays, climbing, bending, crouching, reaching, and continuous use of hands.
  • Valid driver's license with a safe driving record meeting company standards for delivery duties.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites while carrying products.
  • Far and night vision for driving.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Control costs, inventory, cash, and food management.
  • Staff the shift, complete paperwork, and work to a schedule.
  • Set an example by following all policies and procedures and expecting the same of the crew.
  • Maintain store image, cleanliness, and operating standards.
  • Provide customer service and manage customer relations.
  • Support marketing and store profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers, as required by the delivery duties described.
  • Navigate delivery locations, including buildings and stairs, while carrying products.
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