Community Manager - Avondale
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position develops and monitors property budgets and financial performance; manages rent-setting, collections, deposits, invoices, and expenditures; and oversees lease enforcement and resident applications. It analyzes market trends and implements marketing and leasing strategies to achieve occupancy and revenue goals. The Community Manager also promotes resident satisfaction and retention, oversees maintenance responsiveness and property condition, supervises and develops property staff, and supports relationships with property owners through meetings, tours, and performance updates. The role completes accounting, financial, administrative, and other reports and performs other assigned duties. In California, the manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Requirements
- At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
- Hold all licenses and certifications required by state and local jurisdictions.
- Valid driver’s license, required to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Strong proficiency with property-management software.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Experience with Entrata, Yardi, and/or OneSite property-management software.
Responsibilities
- Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
- Manage rent rates, collections, fees, bank deposits, and monthly financial status reports to meet revenue targets.
- Approve vendor, contractor, and service-provider invoices; verify work or purchases and insurance certificates; code charges; and coordinate related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting applicable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Respond to resident complaints, questions, requests, and service issues in a timely manner to promote satisfaction and retention.
- Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
- Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies and practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
- Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
- In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance benefits.
- Low-cost or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
- Birthday off after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave.
- Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Position may be eligible for a weekly, monthly, and/or quarterly bonus program based on applicable role and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
