Community Manager - Avondale

Greystar•Phoenix, AZ

8d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgeting and financial performance, oversees leasing and marketing strategies, manages vendor and resident matters, inspects the property, and supervises staff. The role also supports the client or owner relationship and completes accounting, financial, administrative, and other reports. In California, the position includes managing lease documentation using the California Lease File Checklist. The role is primarily based in an office environment, with frequent potential exposure to outdoor elements and routine local travel for work-related activities. The position requires access to all interior and exterior areas of the community and the ability to maneuver weights up to 20 pounds independently and 50 pounds with assistance.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, prepare financial records and reports, increase sales revenues, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports to assess historic and projected performance.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, verify work or products and insurance certificates, code charges, and coordinate related communication.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewal leases, apartment inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues; ensure maintenance staff meet company standards for service requests.
Conduct property inspections and address issues to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client or owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California positions, manage the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips for bank deposits, training, outreach events, or other work-related responsibilities as needed.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and employees receive their birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions, depending on applicable terms and performance.