Assistant Manager

Bagel Brands•Red Wing, MN

4d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and consider the future of the district and Caribou as a whole. The AGM partners with the General Manager in all aspects of running the store and making an impact on the team and community. Over the course of a year, the AGM is responsible for developing an understanding of the business to the level of a General Manager. The role models the work of Team Members and Shift Leaders, creates meaningful guest connections, motivates the team, and helps deliver sales goals through speed and service. It also includes store administration, cash handling, ordering, inventory, waste control, and problem resolution. The AGM is expected to champion Caribou’s purpose and Core Values, take ownership of personal development, and bring curiosity, humility, and a competitive drive to the role. The position requires 1–3 years of prior restaurant or retail experience involving a strong customer-service commitment, and the ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends. Candidates must be at least 18 years old. A high school diploma or GED, a valid driver’s license and reliable transportation, and one year of supervisory experience are preferred.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
One year of supervisory experience.

Responsibilities

Demonstrate the work of a Team Member and Shift Leader with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create joyful, lasting connections with guests and teach the team to do the same.
Foster speed through effective deployment, in-the-moment problem solving, and team motivation.
Take responsibility for achieving sales goals through the connection between speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening to understand.
Connect day-to-day behaviors to business results while developing an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, connecting daily, weekly, and monthly work to business success.
Manage store funds while on shift by enforcing cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and inventory dates and rotation when necessary.
Consider the success of the store beyond the current shift, including upcoming shifts.
Identify root causes of problems and create sustainable change.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth and development, seek feedback, and approach the role with curiosity and a learner’s mindset.
Lead with a broad view of the Caribou brand, from shift and store to district and company.
Champion the company’s culture, purpose, and values in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue and achieve goals with a competitive drive.