Assistant Manager

QUANTUM RESIDENTIAL•Eugene, OR

4d•$23 - $23

About The Position

The Assistant Manager is responsible for converting telephone and walk-in prospects into leases, maintaining and increasing occupancy, communicating with residents, and supporting a successful renewal program. The role includes receiving and posting rents, preparing weekly and monthly reports, assisting the on-site manager with daily development activities, maintaining office filing and record-keeping systems, and identifying and meeting residents’ needs. The Assistant Manager supports marketing, leasing, lease administration, resident relations, and accounting procedures. For applicable affordable housing properties, the role also assists with regulatory compliance, certifications, rent increases, utility allowances, audits, and inspections under LIHTC and HUD guidelines. The Assistant Manager reports directly to the on-site manager and may supervise and schedule maintenance and on-site personnel when the manager is absent.

Requirements

High school diploma or GED.
Two years of related property management experience or training preferred, or an equivalent combination of education and experience.
Proficiency in MS Office, particularly desktop and web-based email, Word, and Excel.
Knowledge of office management systems and procedures.
Excellent time management skills and ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and customary units of weight, volume, and distance.
Valid driver's license and valid liability insurance.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 25 pounds and rarely moving more than 50 pounds.
May require use of a personal vehicle, overtime to meet deadlines, and out-of-town conference travel.

Nice To Haves

Two years of related property management experience or training.

Responsibilities

Respond to telephone inquiries, show apartments, follow up with prospective residents, and use sales skills to convert prospects into leases.
Monitor telephone and walk-in traffic using guest cards and traffic logs.
Walk the model tour route and open models daily to ensure quality presentation.
Obtain lease information, complete lease applications, conduct required credit and reference checks, and set up and maintain lease files.
Conduct periodic market surveys as requested.
Contact residents who are not currently on lease to encourage resident retention and renewals.
Perform move-in inspections and review welcome packets with new residents in a timely manner.
Maintain legal records and files and input daily activity on daily and vacancy reports.
Prepare and process resident service requests and assist with resident problems and complaints, including rent payments and service requests.
Assist with newsletters, promotional flyers, community activities, and events.
Collect, record, and deposit rental payments, application fees, and security deposits.
Maintain account records and journals, make bank deposits, and help prepare weekly and monthly reports.
Help prepare legal action for evictions as necessary.
For applicable affordable housing properties, assist the manager with timely compliance with regulatory agencies and investors and with maintaining compliant administrative and building operations.
For applicable affordable housing properties, assist with initial certifications, annual recertifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
Help prepare applicable sites for Management and Occupancy Reviews (MOR), REAC, Housing Quality Standards (HQS), regulatory agency and investor audits, and inspections.
In the absence of the manager, supervise and schedule maintenance and on-site personnel.
Work with the property manager, administrative division staff, employees at other developments, outside vendors, and service providers.
Perform other tasks as assigned.