Assistant Manager

IFH CT OPERATIONS, INC • Town of East Greenbush, NY

24d • $19 - $19 • Onsite

About The Position

Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, assisting the General Manager, and ensuring effective day-to-day front-of-house activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating effectively, communicating with management, and providing superior customer service to members and guests. The position is based in East Greenbush, New York, and pays $19.05 per hour. Travel is negligible. The work schedule includes evenings and weekends, with the listed schedule of Monday through Wednesday, 3:00 p.m. to 11:00 p.m.; Thursday and Friday off; and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. Initial training hours and the schedule may vary based on facility needs.

The Assistant Manager helps drive club performance and maintain company standards, supports recruiting and staff development, monitors inventory and sales, and helps ensure the club is clean, friendly, organized, and well maintained. The role requires a high school diploma or equivalent and at least six months of supervisory or management experience in a high-volume restaurant or retail environment. An associate degree and one year of supervisory or management experience are preferred. The job includes frequent standing, walking, reaching, and handling or moving items weighing up to 50 pounds, with occasional lifting and moving of objects up to 75 pounds.

Requirements

• High school diploma or equivalent.
• At least six months of supervisor or manager experience in a high-volume restaurant or retail environment.
• Basic computer proficiency, including Microsoft Office applications such as Word and Excel.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Basic computer, math, and communication skills.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Strong problem-resolution skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• Associate degree.
• One year of supervisor or manager experience.
• Bilingual ability.
• Open or flexible availability.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, and products, and maintain current knowledge of key competitors.
• Assist with interviewing and recruitment by conducting initial phone interviews for front desk employees and fitness instructors.
• Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager; identify opportunities and adjust execution to improve performance.
• Communicate and uphold company standards, lead by example in delivering the organization's mission, vision, and values, and manage a clean, friendly, well-maintained club.
• Ensure team members consistently meet expectations for punctuality, dress code compliance, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
• Cover shifts when employees call out or vacancies arise, or assist the Club Manager with shift coverage when no other employees are available.
• Assist in overseeing club audits to ensure all areas are clean, neat, organized, and in like-new condition.
• Mentor front-end employees and support their career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Benefits

• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED