Assistant Manager

Southern Multifoods•Nacogdoches, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and promotes excellence in quality, service, cleanliness, and hospitality. It also helps create a positive, cooperative atmosphere among employees and customers and requires knowledge of restaurant equipment and operations. The position is performed under general supervision and involves continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. The Assistant Manager may supervise Shift Leaders and Team Members when acting as the manager in charge. The role supports hiring, training, and employee performance reviews; handles accounting tasks and prepares reports for the home office; administers the ACT program; prepares customer orders to specification; and helps maintain the restaurant and its equipment. The work may involve extreme temperatures, high noise levels, and periods without food or drink during busy times.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for working with customers and fellow employees and operating the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Promote and maintain quality, service, cleanliness, and hospitality standards.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate restaurant equipment.
Supervise Shift Leaders and Team Members when acting as manager in charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.