Assistant Manager

Southern Multifoods•Arlington, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The position works under general supervision, involves continuous contact with customers and employees, and normally requires eight to eighteen months to gain job knowledge. The Assistant Manager may supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC). The role supports hiring, training, and employee performance reviews; performs accounting duties and prepares reports for the home office; and administers the ACT program. It also includes preparing customer orders to specification, operating kitchen equipment, and maintaining customer satisfaction through quality, service, cleanliness, and hospitality. Work conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing for working with customers and fellow employees and operating the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work as part of a team to provide consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations and ensure operational efficiency and quality.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain quality, service, cleanliness, and hospitality standards and foster a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate and maintain knowledge of all kitchen and other restaurant equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge.