Assistant Manager

Hibbett•Memphis, TN

21h•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about providing outstanding customer service and promoting merchandise. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in Store Manager responsibilities. The role also supports asset protection, personnel recruiting, training, and evaluation; helps coordinate selling, restocking, merchandising, ordering, and scheduling; and monitors inventory, sales, expenses, and customer trends to support store profitability. The Assistant Manager supervises employees in the Store Manager’s absence, including assigning and directing work, training staff, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and accurately.
Team player with a passion for outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability across departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including helping customers as they enter and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring effective and accurate internal controls and informing management or appropriate officials of potential fraud risks.
Perform general administrative duties as needed and train in Store Manager responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.