Assistant Manager- Northborough

Rockys Ace Hardware•Northborough, MA

About The Position

The Assistant Store Manager oversees daily retail operations, ensures high standards of Helpful customer service, and directs projects and responsibilities assigned or delegated by the Store Manager. The role supports store performance, team supervision and training, inventory management, merchandising, and safe store operations. The Assistant Store Manager may fill in for the Store Manager as needed and performs other responsibilities assigned by the Store Manager.

Responsibilities

Open and close the store.
Handle safety and security responsibilities as assigned.
Maintain knowledge of store policies, procedures, and goals, and of management responsibilities.
Fill in for the Store Manager as needed.
Oversee tasks assigned and delegated to store team members.
Train and supervise store personnel to support strong performance and customer service.
Assist in maintaining accurate inventory; oversee inventory ordering, receiving, and stocking.
Maintain general housekeeping and a safe environment for team members and customers.
Shop the competition monthly.
Participate in and sometimes lead monthly store meetings; attend and assist with mandatory monthly meetings.
Achieve sales and productivity goals established by the Store Manager, including maintaining acceptable gross margins.
Maintain store equipment and fixtures in safe working condition.
Set a positive example by following company procedures.
Develop promotions to increase store traffic and ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Greet and assist customers on the sales floor, demonstrating Helpful customer service.
Resolve customer claims and complaints in a timely, courteous, and discreet manner.
Authorize refunds in accordance with company policy.
Process weekly hot sheets and price adjustments, ensuring store bin tagging is completed on time.
Perform other responsibilities assigned by the Store Manager.