Assistant Manager

Bagel Brands•White Bear Lake, MN

8d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. The AGM partners with the General Manager in all facets of store operations and works to make an impact on the team and community. The role calls for leadership, curiosity, humility, and a strong commitment to ongoing development. The AGM demonstrates the work of a Team Member and Shift Leader, develops an understanding of the business to the level of a General Manager over the course of a year, and helps create joyful guest experiences and lasting connections. The role contributes to sales goals, effective team deployment, problem solving, store administration, cash handling, ordering, inventory management, and waste control. The AGM also champions Caribou’s purpose and core values, seeks root causes and sustainable solutions, and takes ownership of personal growth and feedback. This position is based at 1080 Highway 96, White Bear Lake, Minnesota 55127. Compensation is $16.52–$27.53 per hour; starting pay is subject to local and state minimum-wage regulations. The role’s physical demands include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, and moving intermittently during working hours. These demands may be accomplished with or without reasonable accommodations. Caribou Coffee is an equal opportunity employer and provides accommodations for applicants with disabilities or special needs.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
One year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop business understanding to the level of a General Manager over the course of a year.
Create joyful guest experiences, build lasting connections, and teach the team to do the same.
Promote goal-surpassing speed through effective deployment, in-the-moment problem solving, and team motivation.
Help meet sales goals by connecting speed with service.
Lead problem resolution with calm, professionalism, emotional maturity, and attentive listening.
Connect day-to-day behaviors with business results while developing understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their relationship to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory as needed.
Consider the success of the whole store, including transitions between shifts.
Investigate root causes of problems and pursue sustainable change.
Bring Caribou’s core values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Lead with a broad view of the Caribou brand, from shift and store to district and company.
Champion Caribou’s purpose and values in every interaction and work to hit or exceed goals.
Build an open and trusting relationship with the General Manager.